When the Keeping Up With The Kardashians star first launched her cosmetic line last year, the products sold out in just an hour, and ever since the matte lip kits have been met with huge success. Ranging from every girl’s favourite nude, brown, plum, red, and even black shade, the more popular shades are Candy K, Mary Jo K, and Kourt K.
Can too much success be a bad thing? We certainly don’t think so, but the line has met with quite a number of hiccups on the way:
1. Empty boxes in the mail
— Amy / Salt and Chic (@saltandchic) April 5, 2016
Apparently the coveted products were stolen from the mail because of the highly recognisable product packaging. With limited editions and regularly selling out in a short time frame, people have been stealing the lip kits through mail. Ever since, the company has changed their packaging to attract less attention.
2. Mixed reviews on Youtube
Beuaty gurus on Youtube reviews show that the metallic hues specifically KyMajesty haven’t been up to their usual standards, where the formula wasn’t as pigmented and that it took several swatches for a full colour.
3. Cheaper dupes for lesser hassle
A beauty blogger discovered that the Kylie Matte Lip Kit has a very similar formula compared to the cheaper brand Colourpop Cosmetics Ultra Matte Liquid Lipsticks. Even Kylie herself has addressed the allegations that her formula is identical to Colourpop’s:
hanging out with the owners at @colourpopcosmetics we don’t have the same formula or exact colors but they are my friends and they do have some bomb ass products that I love. Check them out ? #KYLIECOSMETICS
A photo posted by Kylie Cosmetics (@kyliecosmetics) on
4. Less than satisfactory customers
— Ashleigh Nicole (@Ash1eighHorton) May 10, 2016
A couple of images were circulating around social media on lip glosses arriving half empty of product, frayed brushes, and damaged boxes. Customer service hasn’t been great either, and customers are mad after the eager rush to grab the lip kits online.
5. Getting an ‘F’
The Better Business Bureau has given Kylie Cosmetics an ‘F’, the lowest on the scale due to poor customer service and failure to resolve complaints. Will it stop anyone from buying the lip kits? Probably not.
Lesson learned? We are all for innovation and successful independent businesses, but customer service is number one in every one’s book, and with the new age of social media and the world wide web, be sure you’re able to handle every challenge thrown your way. The lip kits don’t ship to Malaysia yet, but we’re definitely keen to get our hands on these lovely shades after these little kinks have been ironed out!
Images: Google, Twitter, Instagram